Maintenance Request

Did you know you can now submit maintenance requests online? Before doing so, please review the following common item issues:

***BEFORE Contacting Maintenance, please consider the following:

We have automatically created work orders for all furnace/swamp cooler conversions for each season. These occur in April/May and in October, usually starting the week after Balloon Fiesta. We will be contacting you when maintenance is going to be in your zip code. Please do not submit duplicate tickets, it will slow maintenance down.

Basic Troubleshooting Tips to Address and Item Yourself:

  • Furnace not  turning  on:
      • Change  the temperature on  the  thermostat, if you  wait  1-2  minutes, you  should  hear a  click.   Don’t?    Change the battery.
      • If  you hear  a click  and then  the furnace  does not come on,  file  a ticket.
  • A section of outlets stops working:
      • Find  the  nearest GCFI,  it might  be  on the  other  side  of  a wall,  press the  test and  reset  buttons to  get  a  green light. 
      • Check  the breaker panel to  see if a  breaker popped.   Turn it  off and  on  again.
      • If  neither  of  those  works, please file a  ticket.

  • Toilet running:
      • Jiggle the  handle,  wait a few  minutes  if  it doesn’t stop, then
      • Lift  the  lid on  the  tank  and  see if the flapper needs  to be  adjusted  or  if  the  float  is  loose,  if that does not work, then  file a ticket
      • If you are submitting a ticket for a garbage disposal, please make sure that you have first pressed the little button underneath to reset the disposal. Also, there is the ability to manually turn the disposal to clear blockages, it will work to turn the disposal to loosen anything stuck.

What maintenance items will I be charged for?

  • Performing maintenance on a furnace, swamp cooler  or  air conditioning  system yourself.
  • Not allowing access or failure to meet a vendor at an assigned appointment time when agreed upon and there is a vendor charge for the missed appointment.
  • Unreported maintenance, as  stated  in your  lease
  • If there is a service call and a breaker is tripped, you will  be  charged  for  this  call  out
  • When residents cause sewer stoppages/backups, or  clog  the  garbage  disposal  due  to  toys, miscellaneous  items,  feminine  hygiene items, baby  wipes, or  grease
  • If the tenant or tenant’s guests cause damage to the property.
  • If the tenant reports a repair which does not require service.
  • Tenant requested light bulb or smoke detector battery replacement when it can be done with a 3-step ladder or lower.
  • Maintaining & regularly replacing refrigerator filters.
  • Maintaining the batteries of smoke alarms, CO detectors, light bulbs as  stated  in  your  lease
  • Low water pressure due to clogged aerators on sink faucets, washer hookups, shower heads.
  • Sending in a maintenance  ticket via  text,  email or  phone  to a  member of the staff instead of  using the 24×7 maintenance line  or  tenant  portal  to  submit  a 

When do I mark a ticket Urgent, or consider it an emergency?

  • Maintenance items are urgent if:
      • Your  heat  goes out
      • Your cooling system stops  working, we  consider  this important and not  an emergency, we will  schedule  the next business  day
      • The toilet,  sink or  shower  backs  up  with  sewage or  if  the  cleanouts  in  the  yard,  driveway  or  parking lot backs  up  with sewage
      • The faucet  won’t  turn off,  the  toilet  is  running  constantly,  or there  is  a leak from a  plumbing  fixture or sprinkler.
  • Maintenance items are an EMERGENCY if:
      • A tree falls  on the  house
      • Live electrical wires  fall on the  house or in the  yard
      • Fire,  exit  the home,  call  911 and  then  call us.  Do  not  call  us first and  ask what  to do if  there  is a  fire.
      • If  you  smell  gas and  cannot locate the  cause.  (Some older  gas  ovens will  give off  a  smell if  the pilot light goes out.)  Open a  window, and  either  file  a ticket  through  the portal or call the 24×7  maintenance  line  and  we will  dispatch  someone  out  immediately.  Call the  gas company.
      • There  is uncontrolled  water  that  will  cause  immediate damage to the home.
      • Anytime  there  is significant damage  to the  home.

You can also attach pictures to your maintenance request.

You always have a choice to call in to talk to Services Support Tech at: 877-221-8542

Please log in below to access your tenant portal to submit a maintenance request.